Each piece is made to order, so production times may vary depending on the complexity and quantity of your request. Most orders are completed within a few business days (3-5 days) before shipping. Once your order is ready, it will be shipped with our flat rate option, and you’ll receive tracking information to follow its journey.

Because each item is custom-made, we’re unable to accept returns or exchanges. However, if there’s an issue with your order, please reach out—we’re committed to making it right and ensuring you’re satisfied with your piece.

Yes—personalization is at the heart of what we do. Whether it’s a name, date, message, or logo, you can customize your piece to make it truly your own. Simply provide your details by submitting a custom product request here.